Billing

When purchased up-front, Couchbase Cloud Credits are deposited in your organization’s account, giving your organization a positive balance of credits. These are known as pre-paid credits. This balance is drawn down over time based on usage. The balance is updated once per calendar day to reflect the previous calendar day’s cumulative usage across all clusters in your organization.

Additional credits must be purchased and deposited into your organization’s account before the balance reaches zero, or before the current credits expire, whichever happens first. An invoice for the purchased credits, denominated in the currency-equivalent outlined in your purchase agreement, will be sent to your organization’s billing contact for payment.

If paying on-demand, your organization is not required to keep a positive balance of Couchbase Cloud Credits. Instead, your organization is billed in arrears for the Couchbase Cloud Credits that were used in the previous calendar month.

Once a new calendar month begins, you can review the previous month’s Usage Summary to see all of the billable usage that occurred in your organization, denominated in Couchbase Cloud Credits. An invoice for this usage, denominated in the currency-equivalent outlined in your purchase agreement, will then be sent to your organization’s billing contact for payment.

The Free Trial Support Plan is only available for organizations that are using a Trial Activation ID. If your organization is currently using a Trial Activation ID, the Free Trial Support Plan will be the only selectable Support Plan when creating clusters.

A Trial Activation ID comes with a limited number of Couchbase Cloud Credits that can be spent on clusters. These credits are valid for a limited amount of time (typically 30 days), after which they expire. During trial period, you can spend these credits on deploying any number of clusters, with no restrictions on size or functionality.

However, it’s important to note that, similar to paid Support Plans, clusters on the Free Trial Support Plan cost an hourly rate that varies based on the size of the cluster. This rate is deducted from the balance of Couchbase Cloud Credits that come with the Trial Activation ID. Therefore, you should be judicious in the size and and number of clusters that you deploy, so as not to exhaust all of your Couchbase Cloud Credits before you are done trialing Couchbase Cloud. Deploying fewer, smaller clusters will use fewer Couchbase Cloud Credits than deploying a great number of large clusters, and will result in less infrastructure cost being billed to you by your respective cloud provider(s).

Once all of the Couchbase Cloud Credits from a Trial Activation ID have been exhausted — or when any remaining credits expire (whichever happens first) — all clusters currently on the Free Trial Support Plan will automatically be suspended. When a cluster is suspended, you will no longer be able to read or write data on it. You have the option of deleting suspended clusters, or re-enabling them by activating a Paid Activation ID.

Paid Support Plans are available for organizations that are using a Paid Activation ID. If your organization is currently using a Paid Activation ID, the Paid Support Plans will be selectable when creating clusters. (Note that the Free Trial Support Plan is not available if your organization is using a Paid Activation ID.)

Paid Support Plans are required for perpetual use of Couchbase Cloud, and come with traditional levels of support. All clusters on Paid Support Plans have the same features and functionality, with no limits on performance. The only difference between the various Paid Support Plans is the level of human support a cluster is eligible to receive.